At Cancer Hub, we encourage anyone to provide us with feedback or make a complaint regarding any aspect of our services, programs, policies, or procedures.

Your feedback and complaints are important to us and help us to provide appropriate support while helping us to continually improve our services.

To provide feedback or lodge a complaint, please complete the Complaints and Feedback form or by emailing us at feedback@cancerhub.org.au

Sharing feedback or concerns will not effect the services you receive from us. Cancer Hub treats all information confidentially and, aims to resolve complaints quickly, directly and fairly. All team members have working knowledge of our complaints handling processes to provide support and access to information, should any child, young person or family in our service require it.

Acknowledgement of your feedback or complaint will be sent within 2 working days if you have indicated wishing to discuss it further with us.

Complaints and feedback are directed to Canteen, who will review and respond to your feedback on behalf of Cancer Hub. Cancer Hub partners Camp Quality and RedKite will be involved in response to feedback and complaints where required.

Independent Advice

Cancer Hub will always try to resolve matters in an open, transparent, fair and efficient way and we encourage anyone to raise this with us in the first instance. We understand though that at times you may wish to seek independent advice relating to your complaint. This can be done by contacting your local Ombudsman.