Dealing with Christmas and Cancer
During the holidays, our 1800 431 312 Cancer Hub phone line will be temporarily closed from 3pm on Wednesday 24 December, 2025. All support services will resume 9am on Friday 2 January (all times AEDT).
During the festive buzz of Christmas and the holiday season, we acknowledge that for many families affected by cancer, it can be a time of complexity and mixed emotions.
Whatever your situation, one of the most important things to remember is that you’re not alone in navigating this journey, and help is available.
What support is available?
While our regular Cancer Hub services will be on hold, we understand that cancer doesn’t take a holiday. That’s why our online community for young people (12-25), Canteen Connect will be available 24/7, allowing young people to connect with others in similar situations. Alternatively, you can speak to someone anonymously. Our Canteen Connect counsellors will be available most days – find out when they’re online.
Practical tips and resources
Our team have also collated some practical tips and resources to help you navigate through the challenges that dealing with both Christmas and cancer can bring. We also have a range of resources which cover off a host of topics, from staying connected as a family, looking after yourself, and how to support the people around you.
For 24-hour support outside of these hours please contact:
Lifeline: 13 11 14
Health Direct: 1800 022 222
Beyond Blue Support service 24/7 1300 224 636
13 YARN Aboriginal and Torres Strait Islander Crisis Support, 24/7 13 92 76
Suicide Call back service Suicide Prevention Support 24/7 1300 659 467
1800RESPECT Domestic & Family Violence and Abuse support 1800 737 732
Frequently Asked Questions
Cancer Hub phone lines are:
- Closing on 24th December at 5pm
- Re-opening on 2nd January 2026 at 9am
Young people aged between 12-25 can use Canteen Connect for 24/7 with others who ‘get it’.
You can also access these 24-hour support lines:
- Lifeline: 13 11 14
- Health Direct: 1800 022 222
- Beyond Blue Support service 24/7 1300 224 636
- 13 YARN Aboriginal and Torres Strait Islander Crisis Support, 24/7 13 92 76
- Suicide Call back service Suicide Prevention Support 24/7 1300 659 467
- 1800RESPECT Domestic & Family Violence and Abuse support 1800 737 732
Yes, you can access the Cancer Hub resources at any time via this link.

