Parenting Through Cancer Closure - FAQs

Parents impacted by cancer have told and shown us that they find our resources incredibly helpful, but that they are less interested in being part of an online community. In 2023, we asked parents about their experience of Parenting Through Cancer (PTC). Parents told us clearly that they wanted access to more resources, but were not so interested in the other features of the online community. 

As a result, we have decided to close the Parenting through Cancer online community   

We will instead focus our efforts on developing additional parent-focused resources on topics ranging from how to have difficult conversations about cancer, information about supporting your children and family through change, through to self-care for parents who are struggling. 

From 21st October onwards, people will no longer be able to register for the online community and we will close it down fully by the end of December 2024.  

Cancer Hub is here to help families impacted by cancer (with children aged 0-25) more easily access the practical and emotional support they need. Cancer Hub is a one stop shop where specially trained staff identify every family member’s needs and then actively help them access whatever support they need.   Available support options include: 
  • Counselling 
  • Cancer Navigation- supporting young people and families access health and community-based services that best meet their needs 
  • Support groups 
  • Retreats and experiences 
More information can be found at cancerhub.org.au

Parent focused resources can be found via the Cancer Hub website by clicking on the Resources tab. 

In early 2025, all data held within Parenting Through Cancerhttps://www.canteen.org.au/policies/data-retention-policy will be deleted. If you have received any other form of service from us, such as chat support, phone calls, or emails regarding your health or well-being, we will retain your data in our client management system to comply with legislative requirements related to record retention. For more information, please refer to our Privacy Policy.

In accordance with our data retention policy, you also have the right to request the deletion or de-identification of your personal data. See our website for more details.  

We welcome feedback and use it as an opportunity to learn and improve our services. Feedback can be provided in the following ways: 

  • Complete the form located here 
  • Send us an email to [email protected] 
  • Give us a call and a member of the team will support you with your feedback on 1800 431 312