Dealing with Centrelink

The Australian Government (through Centrelink) provides assistance for people who must stop work because of their cancer or to care for someone with cancer. It’s worth finding out what’s available for you and your family, so read on for tips about dealing with Centrelink.

Centrelink benefits

There are several Centrelink payments that may be available to people with cancer and their carers, including:

  • Disability Support Pension: Financial support if you have a physical, intellectual or psychiatric condition that stops you from working
  • Carer Payment: For carers who provide full-time daily care in the home of the person who is sick.
  • Carer Allowance: A supplementary payment for carers who provide a significant amount of assistance, either in their own home or in the home of the person who is sick. The allowance is not means-tested and can be paid even if you are working.
  • Child Bereavement Payments: There are various payments available following the death of your child, these are dependent upon your individual circumstances.
  • Adult Bereavement Payments: There are various payments available if your partner has passed, these are dependent upon your individual circumstances.

*Note: some of these payments are income and asset tested.*

You may also be eligible for the Pensioner Concession Card or the Health Care Card, which can reduce the cost of medicines and other items.

Dealing with Centrelink

  • It might be helpful to start with the Department of Human Services’ online Payment Finder  tool to identify which payments you might be entitled to claim.
  • Some payments/allowances can be claimed online. You will need a Centrelink online account, which is linked to your myGov account. While paper forms do still exist, they can only be used in special circumstances and won’t be issued normally. If you don’t have a myGov account set up or a Customer Reference Number (CRN), you will need to either call Centrelink or visit a Service Centre in person before you can start a claim.
  • If you need help or to set up an account, call Centrelink on 132 717. There’s a good chance you’ll be on hold for a while, so make yourself a cup of tea and get comfortable before you dial.

Useful sites/resources

For more information about Centrelink payments and entitlement, visit humanservices.gov.au 

Frequently asked questions

The Centrelink question for siblings is usually a bit different. You may not be the one with cancer, but your brother or sister’s diagnosis can still affect your ability to work or study, whether through hospital visits, helping at home, or your own mental health load.

For siblings aged 16 to 24, the main Centrelink pathways are Youth Allowance (for students, apprentices, job seekers, or young people unable to meet work or study requirements, with a medical exemption available if your own health is affected) and JobSeeker Payment for over-22s. If you are providing significant care to your sibling, you may be eligible for the Carer Allowance (a supplementary fortnightly payment, available from age 16, with care recipient eligibility criteria). On the family side, Financial Assistance (Redkite) helps your household with essential costs like fuel, groceries and school costs.

When your sibling has cancer, the financial impact on your household is real and lands on everyone, including you. Knowing what is available matters. The Cancer Hub intake team can help you work through it.

Call 1800 431 312 or visit our get support page.

Yes. Financial help is available for the person with cancer and for the wider family, including siblings.

For families with a child or young person with cancer, the main pathways are Financial Assistance (Redkite) for essentials like fuel, groceries, electricity, school costs and hospital parking. Centrelink payments that may apply include the Carer Payment and Carer Allowance for whoever is providing constant care (often a parent), Family Tax Benefit adjustments, Disability Support Pension or Youth Allowance for the young person with cancer if they are 16 or over, and Carer Allowance for siblings 16 and over providing significant care. Bereavement Payment may apply later if there is a death in the family.

When you are a sibling, you are often the one watching this all happen without being the one making the applications. Knowing what is available means you can prompt the right conversations at home, or look after your own Centrelink situation if you are at the age where it lands in your name. The intake team can help.

Call 1800 431 312 or visit our get support page.

Yes, from age 16, if you are providing significant additional care to your brother or sister and they meet the care recipient eligibility criteria.

Carer Allowance is a Centrelink supplementary payment (around fortnightly, not means-tested in the standard way) for people providing significant care to a person with a disability or severe medical condition. Siblings aged 16 and over can be eligible – the care does not need to be full-time, but it does need to be significant and additional to what is normally provided. The application includes a Medical Report completed by your sibling’s treating doctor. The full Carer Payment (income support) is usually held by a parent, but the Allowance can apply to multiple carers in a household. Financial Assistance (Redkite) also helps the whole family with essentials.

If you are a sibling stepping up at home – hospital visits, helping with appointments, picking up household responsibilities – that is real care work, and the Carer Allowance recognises it.

Call 1800 431 312 or visit our get support page.

Not directly – your Youth Allowance is based on your own circumstances, not your sibling’s diagnosis. But there are a few related things worth knowing.

Youth Allowance for full-time students and job seekers aged 16 to 24 continues based on your own activity test and income. If your sibling’s cancer is affecting your own ability to study or work – through helping at home, mental health load, hospital visits – you may be eligible for a medical exemption from the activity test on your own grounds, with a medical certificate from your GP. If your family’s income has dropped because of caring responsibilities, the parental means test for Youth Allowance may shift in your favour. Financial Assistance (Redkite) also helps your household with essential costs.

Siblings often quietly pick up extra responsibilities without anyone formally adjusting their support. If your study or work has slipped because of what is going on at home, get a fresh look at your Centrelink situation.

Call 1800 431 312 or visit our get support page.

Financial Assistance (Redkite) for essential household costs, plus Centrelink payments for whoever is providing primary care.

Redkite Financial Assistance, accessed through Cancer Hub, helps families with fuel, groceries, electricity, school costs, hospital parking and household bills. On the Centrelink side, the main payments usually go to a parent: Carer Payment (income support for the parent providing constant care), Carer Allowance (supplementary fortnightly payment), Family Tax Benefit adjustments, and Disability Support Pension or Youth Allowance for the young person with cancer if they are 16 or over. Siblings aged 16 and over providing significant care may also be eligible for Carer Allowance separately.

When your sibling has cancer, the financial impact is a whole-family thing — even if you are not the one making the applications. Knowing what is available means you can prompt the right conversations at home.

Call 1800 431 312 or visit our get support page.

Crisis Payment is a Centrelink one-off payment for people already on a qualifying income support payment who are in severe financial hardship due to an extreme circumstance. It can apply to families dealing with a child or young person’s cancer.

Eligibility requires being on a qualifying payment (Youth Allowance, JobSeeker, Disability Support Pension, Carer Payment, Family Tax Benefit etc.) and meeting the extreme-circumstance criteria. The payment is equivalent to a week’s rate of your existing payment and is meant to bridge an immediate gap. It is not ongoing. Financial Assistance (Redkite) sits alongside this for everyday family costs, and unlike Crisis Payment is not limited to once-off emergencies.

Crisis Payment is worth knowing about for the moments when your household hits a financial wall, but for ongoing support the combination of Redkite plus standard Centrelink payments does more work.

Call 1800 431 312 or visit our get support page.

Last reviewed: June 19, 2026

Related Resources

Looking for more information about Cancer Hub. Explore our services or Get Support today by selecting our available options below.

A sibling of a child or young person with or beyond cancer | Guidance for telling your child their brother or sister has cancer. Tips on preparing yourself, choosing the right time, and having honest conversations they can understand.
A sibling of a child or young person with or beyond cancer | Guidance for telling your child their brother or sister has cancer. Tips on preparing yourself, choosing the right time, and having honest conversations they can understand.
A sibling of a child or young person with or beyond cancer | Families with a child with cancer face disrupted routines, stress and isolation. Offer practical help, reliable emotional support, and respect their needs.

Explore more from Cancer Hub?

Want to learn more about Cancer Hub? Explore our services or get support today by choosing from the options below.

Our Services

Cancer Hub helps families facing cancer access vital support through Canteen, Camp Quality, and Redkite, offering practical and emotional services.

Get Support

Cancer Hub connects families impacted by cancer to tailored support services, responding within 48 hours through Canteen, Camp Quality, and Redkite.